Policies
Delivery & returns
How orders reach you, what delivery costs, and what happens if something arrives damaged or wrong.
How ordering works
No payment is taken on flavormart.in. You build the order in the cart and confirm it on WhatsApp, where we check availability, confirm packing and delivery, and share payment details. The order is live once you have confirmed it with us there.
Where we deliver
Local delivery covers Kozhikode and northern Kerala — Kozhikode, Malappuram, Kannur, Wayanad, Kasaragod, Thrissur and the towns between them. We ship to the rest of Kerala, and send larger wholesale consignments anywhere in India by freight.
Timelines
- Kozhikode and nearby: usually same day or next day for stocked items.
- Northern Kerala: typically 1–3 working days.
- Rest of Kerala: typically 2–5 working days.
- Outside Kerala / bulk freight: quoted with the order, since it depends on weight and destination.
Items not in stock are flagged at the WhatsApp confirmation stage with a lead time, so you always know before you pay.
Delivery charges
Charges depend on order value, weight and destination, and are confirmed on WhatsApp before payment — never added afterwards. Wholesale orders above the agreed threshold are generally delivered free within our local delivery area.
Packing
Nuts, dry fruits and ingredients are sealed for transit; fragile equipment and glass are packed separately. Bulk orders are packed in trade cartons or sacks as appropriate for the line.
Damaged, incorrect or short orders
Check the order on receipt. If something has arrived damaged, incorrect, or short against the confirmed list, tell us within 48 hours on WhatsApp at +91 99951 85499 with a photograph of the item and the packaging. We will replace it on the next delivery, or refund it, whichever you prefer.
What we cannot take back
Food safety limits what can be returned. Opened food items, nuts, dry fruits, ingredients and perishables cannot be accepted back once the seal is broken, unless the fault is ours. Unopened, undamaged non-food goods — tools, moulds, equipment and packaging — can be returned within 7 days in their original condition.
Cancellations
An order can be cancelled at no cost any time before it is packed for dispatch. Once a bulk order has been picked and packed to a custom list, cancellation is at our discretion.
Questions
Anything not covered here — ask. WhatsApp +91 99951 85499 or email hello@flavormart.in. Full contact details are on the contact page.